FREQUENTLY ASKED QUESTIONS
Find answers to common questions about our products, shipping, and returns.
Shipping
Where do you ship to?
We ship anywhere within the United States, including U.S. territories.
We also offer international shipping. Rates and delivery times vary by location.
How long does shipping take?
Processing Time
Orders are processed within 1–3 business days.
Shipping Time
Once shipped, delivery typically takes 7–14 business days. Tracking information will be emailed once your order has shipped.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this to track your delivery status
Returns
How do I return an item?
To start a return, email return@sofellaboutique.com with your order number and the item you’d like to return. We respond to return requests within 24–48 hours. Response times may be slightly longer during weekends or holidays.
How long does it take to process my return?
Once we receive your returned item, please allow 5–10 business days for us to inspect and process your return. You’ll receive an email once your refund or store credit has been issued.
Do I pay for return shipping?
Yes — customers are responsible for the cost of return shipping. We recommend using a shipping method that includes tracking, as we are not responsible for lost or untracked return packages.
Can I exchange for a different item?
We do not offer direct exchanges at this time. If you’d like a different item, you may return your eligible item for a refund or store credit and place a new order. If you need help choosing a replacement, feel free to email support@sofellaboutique.com — we’re happy to help.
Product Related Question
How do your sizes run?
Our pieces are true to size unless noted in the product description. If an item runs small or oversized, we'll mention it on the product page. If you need extra guidance, you can also refer to our general sizing chart for additional help.
What if something doesn't fit?
No worries — We accept returns within 14 days of delivery, as long as the item is unworn, unwashed, and in original condition. You may choose a refund to your original payment method or store credit, depending on your preference.
Do you restock sold‑out items?
Some pieces may restock, but many of our styles are limited. If you love something, we recommend grabbing it while it’s available. You can also sign up for restock alerts on the product page.