Refund policy

Returns We accept returns within 3 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached.

Store Credit Approved returns are issued as store credit for the item amount.

Non‑returnable items All sale items, accessories, and final‑sale pieces cannot be returned.

How to start a return Email contact.sofella@gmail.com with your order number and the item you’d like to return. We’ll guide you through the next steps.

Damaged or incorrect items If your order arrives damaged or you receive the wrong item, please contact us right away so we can help.